Skip to main content

Integrate Live Chat to Bring Intelligence into Your Website

Live chat app for your website is the ultimate tool to generate leads and increase website conversion rates in real time with just a click of a mouse on the chat window. It's an ideal way for businesses to deliver constant feedback to its online shoppers by simply hiring a chat agent to observe the website activities.

In fact, studies show 51% of consumers need businesses to provide 24/7 availability, and with the availability of live chat app it can be integrated for accessibility on mobile phones and tablets; your chat agents can engage online shoppers anytime and anywhere.

Live chat integration in website enables you to make use of the analytical capabilities to source data in your website activities for analysis.




Here are some ways to integrate live chat for business development:

Analytical Capabilities

You can integrate your live chat with your CRM system to ensure that you capture your customer information and data in real time. Live chat apps can integrate Google analytics or social media accounts to enable you to observe activities and behaviour of your website visitors.
The data collected gives you information on website visitors, for instance; login times of clients, the kind of questions the client asked or even the products that clients sort for is important for sales development.


You can use the outsourced data to improve your service, based on customer feedback resulting in efficient service delivery. Statics show that on average, businesses that make use of live chat software, have a 15% increase in their efficiency.


Integrate Your Live Chat with Multiple Devices

Studies show  68% of online chat clients are more likely to spend on a purchase than the non-chatters. Mobile phone users have a better impact on online shopping. Live chat integration with multiple devices ensure a constant communication from anywhere, anytime. Your sales agent can access chats even out of the office by incorporating the chats to a dashboard, it enables the supervisors to track communications between the agents and web visitors.


The live chat is designed to allow organizations to grow a more personalized communication, and integrating the live chat with mobile apps create a customer assured assistance anytime at their convenience.

Conclusion

Live chat integration gives you a chance to be available to customers and web visitors all the time. Research studies indicate that 52 % of online shoppers may abandon a purchase if they are unable to receive quick responses.

Comments

  1. Informative post! I am founding this type of post from the last few months. It really helpful for me. Live chat software for website encourages the individuals to add to the site to understand client issues rapidly. Joleado has every one of the highlights to keep the client content with his endeavors.

    ReplyDelete
  2. I can recommend you JOLEADO for the website support chat. It can be a traditional live chat engagement or a sales and operational conversion platform. Try it today! Simply click on the products page of website - Joleado.com and happy converting!

    ReplyDelete
  3. If you are looking for a best live chat software and searching it through search engines like Google or Bing, you will come across many. And by many I mean a lot. But fortunately this also means there must be a live chat software for your business need that fit perfectly with your business setup.

    ReplyDelete

Post a Comment

Popular posts from this blog

Find the Best Live Chat Software Online for Effective Customer Support Service

The best live chat software offers relief to a shopper when shopping online and is having concerns or doubts about a product. A live chat button at the bottom of your website might be what your business needs to improve sales and interact more with your online customers. Why do you need a live chat? The success of a business depends on how a customer perceives your service delivery. Having someone on standby to welcome a client to your page, offer assistance and wish them a good day with a comeback again message leads to a happy customer experience and probably a repeat client. Also Read:   Why Online Business Needs Live Chat Software Finding the Live Chat Software Here are few guidelines to help you find the best live chat software online for your business to carry out an effective customer service delivery. Customizable Live Chat Window You can make your live chat window to advertise your business by getting live chat software that allows you to br

How the Live Chat Support improves the Productivity of Your Website?

Live support software has become an integral part of many websites. Many live chat service providers are keen to include features that not only offer customer support but also improve the efficiency and effectiveness of your website. Below are 5 ways in which a customer support live chat improves the productivity of your website. 1. Provides Proof of Contact Unlike phone contact where the customer does not get a recorded copy of the conversation, with live chat, the customer can refer to the conversation at a future time. In fact, investing in a top-notch live chat customer support software will offer the customers an option to receive a transcription of the conversation for future use. It can also assist the chat agents to reference the previous conversation so as not repeat issues when addressing the customer. Must Read:   How to Provide the Best Customer Support to Website Visitors 2. Enables Customers to Multitask on the Website While on live chat, customers c

How Online Salesmen Can Maximize the Sales by Utilizing the Live Chat Software

Online salesmen face stiff competition while drumming up sales for their businesses. The aim is to maximise sales and installing a live chat software is today essential to achieve targets and goals. Here, are a few ways a live chat software can help. Respond to customers on time Potential customers’ confidence in your services is boosted when they get immediate response to queries and questions. You can either hire executives like a call-center to attend to queries 24-hours, or choose to get a live chat for your website. The software will answer queries and respond to clients immediately, increasing the chances of them choosing your services. A sound alert will let a customer know when a query has been addressed, allowing for instant communication. Also Read:   How Live Chat Software Boost the Sales of B2B Sites Use consumer footprints  Don’t let your customers repeat a query or any other process from Step 1. Make use of visitor footprint to know if user is vi